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Clinic data, administrators, commercial contacts and information related to subscriptions.
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Privacy policy
Privacy and data security for the clinic, team and patients are a central part of the trust that sustains PetGuard.
Last updated: June 14, 2026
Reading time: 9 min
1. Scope and framework
This Privacy Policy explains how PetGuard collects, uses, stores and protects personal and operational data in the context of providing the platform.
Whenever we act as a processor or service provider for a clinic, we process data under legitimate customer instructions and applicable law.
2. Data we process
We process only the data necessary to operate the platform, support the commercial relationship and improve service reliability.
Clinical operations
Data entered by the customer about patients, appointments, team, scheduling and care workflows.
Technical usage
Logs, IP addresses, access events, performance metrics and security signals.
Support
Information shared in support, onboarding or commercial follow-up requests.
3. How we use data
We use data to provide the service, maintain security, deliver support, manage billing and improve the platform experience.
We do not sell personal data and we do not use clinical information for purposes incompatible with service delivery.
- +Operate appointments, patients, team workflows and clinic operations.
- +Detect incidents, prevent abuse and strengthen security.
- +Respond to support, onboarding and billing requests.
- +Produce aggregated metrics for product improvement.
4. Information security
We maintain technical and organizational measures appropriate to the risk, including encryption, segregated access and monitoring of relevant activity.
Data security designed for clinical context
We combine encryption, access control, activity logging and continuity practices to protect sensitive operational information.
5. Rights and requests
Data subjects may exercise rights of access, rectification, erasure, restriction, objection and portability under the GDPR and applicable law.
When PetGuard acts on behalf of a clinic, some requests may need to be coordinated with the customer acting as controller.
- +Confirmation of data processing.
- +Access to and correction of inaccurate information.
- +Erasure requests when legally admissible.
- +Portability or restriction in applicable scenarios.
6. Retention and contact
We retain data only for the period necessary to fulfill contractual, legal, tax, security or service continuity purposes.
For privacy, security or rights-related questions, contact PetGuard through the public support and commercial contact channels.
Prefer to review this with our team?
We can explain how we process data, which controls exist and what changes depending on the active plan or integrations.