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Terms and conditions of use
These terms govern access to and use of PetGuard. Read them carefully to understand rights, obligations and limits of responsibility when using the platform.
Last updated: June 14, 2026
Reading time: 10 min
1. Introduction
Welcome to PetGuard. These Terms and Conditions govern access to the platform and the services made available by PetGuard for clinics, veterinary hospitals and authorized teams.
By creating an account, starting a demo, activating a plan or using any public or authenticated feature, you accept these terms as they stand at the time of use.
2. Acceptance of the terms
If you use PetGuard on behalf of an entity, you represent that you have sufficient authority to bind that entity to these terms.
Continued use after material updates to the terms constitutes acceptance of the updated version, unless formal written objection is communicated.
We may update these terms whenever product, legal or commercial conditions require it. Material changes will be communicated clearly.
3. Description of services
PetGuard provides a set of tools for management, operational coordination and support to clinical follow-up, adapted to veterinary clinic workflows.
Activated functionality may vary according to the subscribed plan, account status and available integrations.
Clinical context
Patient management, relevant history, care records and operational context.
Reporting
Indicators, dashboards and structured reading of operational evolution.
Billing and subscriptions
Tools connected to commercial activation, charging and service continuity.
4. Data and privacy
PetGuard processes account, operational and clinical-context data in accordance with applicable law, including the General Data Protection Regulation (GDPR).
Security measures, relevant subprocessors and data subject rights are described in more detail in the Privacy Policy.
- +Encrypted transmission of sensitive data.
- +Access and permission control by user profile.
- +Backup and service continuity routines.
5. Responsibilities
PetGuard is an operational support platform and does not replace the technical responsibility of veterinarians, clinical directors or authorized teams.
Each customer is responsible for credential confidentiality, legitimacy of uploaded data and compliance of platform use with its activity.
6. Subscriptions and billing
Access to the service may depend on an active subscription, regular billing and compliance with the commercial conditions of the chosen plan.
In cases of prolonged default, PetGuard may temporarily suspend access while preserving data according to applicable legal and contractual requirements.